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Data Protection (GDPR)

Privacy Policy

FENIXSTORE.SE collects data about its customers and users of the online store to provide the best possible service experience. Customer data is used, among other things, to deliver secure service and to develop the online store and customer service quality. FENIXSTORE.SE respects the privacy of its customers and only uses the collected personal data for the purposes described in this privacy policy. FENIXSTORE.SE does not sell or disclose customer data in any context other than what is described in section seven of this document. According to the GDPR regulation that came into force in May 2018, the data controller has an obligation to inform data subjects about the handling of their personal data. This policy fulfills the GDPR's information obligation. The customer must accept the terms of this privacy policy in order to use the services of fenixstore.se.

The Data Controller and Contact Information

FENIXSTORE.SE
Delotec Oy, Fenix Nordics (Finnish business ID 2157862-9)
Ahjokatu 13
40320 Jyväskylä, Finland
Tel +358 (0)14 337 9460
E-mail: kundservice@fenixstore.se

Registered Individuals

The register includes all fenixstore.se customers who have registered as customers of the online store or placed an order. The register also includes people who have contacted fenixstore.se's customer service via the online store, phone, email, or in-store and provided their data during the order or contact. Email addresses provided for newsletter subscriptions are stored in a separate register used for marketing communications.

Purpose of Processing Personal Data

The collection and processing of personal data is based on:

  • The customer's own consent.
  • The established customer relationship between FENIXSTORE.SE and the customer.
  • FENIXSTORE.SE's obligations related to orders.

Purpose of processing personal data

Personal data is processed only for the following predefined purposes:

  • To manage customer relationships and facilitate contact
  • To process, deliver, and archive orders
  • To store purchase history for potential product returns and warranty processing
  • To prevent abuse
  • To improve customer experience and customer service quality
  • To develop the company's operations and services
  • To create targeted content, communication, and marketing
  • To compile statistics

Data Content of the Register

The customer register contains the following information:

  • Identification information such as first and last name
  • Contact details such as address, email address, and phone number
  • Purchase history: including ordered products and pricing information, delivery address, payment method, and delivery terms
  • Contact history and recordings of calls conducted via phone, email, or internet

Rights of the Registered

The registered individuals have the following rights, which must be exercised by contacting kundservice@fenixstore.se.

  • Right of access
  • Right to correct data
  • Right to object to data processing
  • Prohibition of direct marketing
  • Right to erasure
  • Right to withdraw consent
  • Right to file a complaint

Data Protection Ombudsman contact: https://tietosuoja.fi/en/telephone-advice

Regular Data Sources

Customer data is regularly collected:

  • From information voluntarily entered by the customer during registration, order placement, or newsletter subscription
  • From customer-initiated contact. The contact can occur via phone, email, chat, Messenger, or other internet applications.
  • Through surveys or interviews in which the customer has participated

Regular Disclosure of Data

We disclose certain essential data to third parties to fulfill obligations related to order delivery. Third parties include:

  • Logistics partners delivering the shipment to the customer's chosen location
  • Invoice operators
  • Product suppliers in the case of direct deliveries
  • Customs, in case of tax-free purchases
  • Collection agencies when an invoice is overdue and sent for collection

Our partners are committed to complying with the requirements of the GDPR. If necessary, we will also disclose data as required by law or regulatory authorities.

Duration of Data Processing

  • Personal data is regularly processed for as long as the customer relationship is valid
  • Newsletter subscribers can unsubscribe via the link included in each newsletter

The customer may request anonymization or removal of their personal data from our register. However, some data may be subject to longer retention due to legal obligations (e.g. accounting and consumer protection laws).

Data Processors

Access to personal data is granted only to FENIXSTORE.SE's own employees, who are trained to handle personal data securely and responsibly. If temporary processors require access to the data, an agreement will be made to ensure data processing is in accordance with the GDPR.

All personal data in the register is protected against unauthorized use, and the server's data security is of a high standard. Printouts and archives are stored in a locked space equipped with security cameras, accessible only by FENIXSTORE.SE's employees.

Transfer of Data Outside the EU

Personal data is not transferred outside the EU, except in exceptional cases. Exceptions apply only to orders coming from outside the EU, in which case shipping information must be transferred to logistics companies to enable delivery.

Use of Cookies

Cookies (small text files placed on the device) are used in the fenixstore.se online store to collect data. Cookies can collect data such as from which page the user entered the store, what pages they browsed, which browser they used, and the IP address of their device. With cookies, we can display advertisements based on user interests and analyze how well our store and pages function. Data collected with cookies is also used for statistical purposes.

Data collected with cookies is not combined with customer register data. Online store customers have the option to disable cookies by changing browser settings to prevent cookies from being stored. However, disabling cookies may limit the use of some features in the online store.

Automated Decision-Making and Profiling

We do not use data for automated decision-making or profiling.

Changes to the Privacy Policy

As our services evolve and legislation changes or is clarified, we reserve the right to update this privacy policy. Significant changes will be communicated to all registered service users in connection with the update of terms.